IF YOU LIVE IN THE METRO DETROIT AREA GET YOUR ORDER DELIVERED THE SAME DAY YOU ORDER! ALL ORDER PLACED BEFORE 9PM EST
IF YOU LIVE IN THE METRO DETROIT AREA GET YOUR ORDER DELIVERED THE SAME DAY YOU ORDER! ALL ORDER PLACED BEFORE 9PM EST
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FAQs


Where is my confirmation email?

If you have recently placed an order, please check your spam/junk folder. Most confirmation emails will be automatically sent as soon as you have placed an order, however sometimes you may experience a slight delay. In this case, please allow up to 12 hours for your confirmation email to come through. If you have any further questions in regards to your email confirmation, please send us a Email at Kdchanelbeauty@yahoo.com

 

Please make sure you double check your shipping address for mistakes to avoid delays and confusion. Contact us by Text (313)471-8078 to correct.

If you are having issue with purchasing contact me by email listed below. 

​Kdchanelbeauty@yahoo.com​ Or Text (313)471-8078

 

​HOW OFTEN DO YOU RESTOCK?
We aim for monthly Restocks.

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?
All packages ship via USPS. The processing time for orders is 1-3 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.


Question: What is your refund policy?
We typically do not offer refunds due to the nature of our products. If there is an issue on our end, please send us an email or Text us and we will find a solution.


Question: Do you offer local pickup or delivery?
Yes We do offer same day Delivery for the Metro Detroit Area.
Yes, You can place a order on Grubhub. (Michigan)



HOW CAN I GET IN TOUCH WITH CUSTOMER SERVICE TEAM?
Please email Kdchanelbeauty@yahoo.com Or Text (313) 471-8078
​any concerns


HOW LONG DOES IT TAKE FOR CUSTOMER SERVICE TO CONTACT ME BACK?
Please allow 48 hours for our customer service team to reach back to you. Times vary during sales and major holidays.

CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?
Yes you have within 24hrs before orders are shipped to change your order. Unless we have already shipped item off to you.
​Contact us ASAP

Refused Packages
In case of refuse packages, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund.